Nanjing Reborn New Materials Co., Ltd always take customer demand as the direction of efforts ,insist "The good faith management, The quality first, customer is supreme" as the basic policy, strengthen self-construction. And committed to providing high-quality and perfect support services to ensure a good purchasing experience for users
Establish good after-sales service concept, we promise to do a good job of training for employees , improve their product knowledge, service awareness and after-sales service level.
Free online advice: E-mail, telephone technical support services;
Establish a complete file for each customer:
implement standardized management, from the beginning contact, sales, delivery to final use, and ensure that every step is perfect.
Know the customers well:
learn the specific needs of customers through one to one personalized service, respond to the needs, and help customers solve their problems.
these years, chemical market is under a huge transform, so market price and delivery change faster. We will inform our customers in advance of the raw materials and prices changes, so that they can understand the market well, and make full early preparation for future sales.
Responsible products quality:
control the product quality from the raw material source, and do good job of quality test before delivery, to ensure that the product meets customer’s requirements.
We have professional technical team, which can offer comprehensive technical support in time. And help to solve the problems in application, improve product formula to get the target effect.
At the same time, we also cooperate with University, keeping improve product quality , research and develop new products, new application.
We also provide comprehensive consulting services for overseas development and mergers and acquisitions of domestic high-quality enterprises.